Are the CD keys official?
This is the question that often comes up when buying on this kind of website. Rest assured, our CD keys are official as they are purchased from authorized resellers: EA Origin, Steam, Battle.net, NCSoft or Ubisoft.
All our cards are cards SCANNED from the official ones.
How do I download a game? Is this legal?
Downloading games is perfectly legal via the official platforms EA Origin, Steam, Battle.net, NCSoft or Ubisoft.
You just have to download them via their software available on their official websites, as they now all offer legal downloading games.
How do I activate a CD Key?
To activate your game, just go to the product page, and click "Activate this game" to see a guide about the process for the specified platform.
Do I have to create an account to purchase a CD key?
Yes, for several reasons: to get your CD Key straight away in "My orders" section, but also to contact us via the ticket system which requires an authentication.
To create an account or log in, use the left panel on the website main page: https://www.xboxlivegold12.com/
Having problems logging in (lost password?)
If you are unable to login, it is possible to recover your password at this address: https://www.xboxlivegold12.com/forget-password Your email will be required.
For any other connection problems, use the "Contact Us" section.
How long does it take to receive my CD key?
Receipt of the code is straightforward, you only have to go to "My Account" section to view your latest CD key purchased, but also the history of your purchases since the creation of your account.
The CD key that I received doesn't work
If the received CD Key does not work, or if the code is hard to read, open a ticket in the "Support" section in order to find where the problem comes from.
Is there a deadline to use my CD key?
No! No time limit, so you can use it whenever you want, or offer it for a party which will happen later on.
Are the keys valid in all countries?
No, publishers are subjected to a policy regulating the import / export of the games. The codes are sometimes subject to a national restriction, but this is not always the case. This information is visible on the page of each game before purchase.
Is a refund possible?
Considering the nature of the CD key we sell, a refund is possible, but a deadline of 10 days may be necessary for us to check if the code has not been used.
How many times can I download a game?
It's unlimited. Once a CD key is recorded with a game on your account, you can re-download it as many times as you want. The activation will be immediate without the need to buy back a card, as long as you are registered with your account used to buy the CD key.